 How often must I remind my patients before I hire you? |
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You can assign your receivable to us as soon as your patient defaults on the payment of your bill. This is the case when you indicate clearly in text form on your bill that default arises after 30 days if the bill is not paid within this period.
If your bills do not indicate this, you must send the patient a reminder. This can be done either in writing or verbally, for example by telephone. We recommend, however, that you remind your patient promptly and then not too often. The sooner you put the collection of the fee due to you in specialist hands, the better the prospects of succes
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From what point on is debt collection worthwhile? |
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Basically, even minor shortfalls in payment should be taken seriously. All demands for fees are collectible in principle, whether they total € 15 or € 400 or even more.
Please remember that word can get around among patients if you don’t bother to collect smaller amounts. This could prompt at least a small proportion of your patients to refrain from paying small amounts as a matter of principle.
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What documents do you need? |
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It will be quite sufficient if you notify us of your patient’s name, address and date of birth; the date, number (if there is one) and amount of the invoice; and, if applicable, the date on which the patient was sent a reminder for the first time. We don’t need any other documents.
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Is the duty to uphold doctor-patient confidentiality observed? |
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Needless to say, we attach the greatest possible importance to your doctor-patient confidentiality. That’s why we require only the information listed in reply to the foregoing question ‘What documents do you need?’.
There is no need whatsoever to hand the invoice or other sensitive patient data to us. If the patient raises objections that stem from the treatment itself, you have the choice of clarifying this directly with the patient – then you’ll be talking to each other – or seeking an out-of-court clarification via our contracted lawyers at no further cost to yourself.
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What is the approach with regard to the patient? |
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We contact the patient immediately, either in writing or by telephone depending on the situation.
At the same time, we obtain information about the patient’s assets to give us further supporting arguments for our talks with him or her, perhaps regarding payment by instalment if the patient’s assets situation does not allow an immediate full settlement.
It goes without saying that we are determined to maintain absolute integrity in all of the activities we develop and perform.
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How high are your success rates? |
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The success rate depends not least on how promptly we are hired after the bill has been sent.
If the receivable is assigned within two months, our success rate is 72 percent for doctors of medicine and 83 percent for dentists.
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How will I be informed about the status of the procedure? |
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You will have the option of informing yourself online round the clock about the current status of each and every procedure.
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When do you settle up the incoming fees from patients with the practice? |
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The incoming funds are settled up on a monthly basis.
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What does the service cost? |
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The costs depend on the type and amount of the receivable. We offer you a variety of alternatives, such as performance-related pay in the form of commissions or processing flat rates. Just get in touch with us. All the offers are non-binding and free of charge.
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